Delivery Policy

PlantX is software and cloud services provided by the operator of PlantX. There are no physical goods, and nothing is shipped or posted.

A company starting with PlantX pays its first year from the setup link it received. As soon as the payment is confirmed, its premises and units are set up, the modules it ordered are switched on, and its administrator's sign-in is emailed to the address given on the setup link.

For a company already using PlantX, everything on a paid Order - a premises, a unit, a module, a feature, a role, a project, users or storage - is switched on in its account as soon as the payment is confirmed, for the period the Order states.

The tax invoice for each payment is available at once from Billing in the account.

Delivery is normally complete within minutes of the payment being confirmed. A payment by bank transfer is confirmed when it is received in our account and matched to its Order. If something on a paid Order cannot be switched on automatically, we complete it by hand within two (2) business days and tell the Customer's administrator.

If the administrator's sign-in email has not arrived within an hour, check the spam folder, then write to support@plantx.si.

Our mobile and tablet apps are delivered through the app stores or by a link from the Services, and are linked to an account from a signed-in browser. They are included with the subscription; there is no separate charge.

PlantX is available in every country except where the law, including sanctions law, prohibits us from providing it. There is no shipping charge.

Write to support@plantx.si about a delivery, or see the Cancellation And Refund Policy about payments.