PlantXSubprocessors
The service providers the operator of PlantX uses to run PlantX, what each does, and where.
1.Providers That May Process Customer Data
These providers process Personal Data in Customer Data on our behalf under the Data Processing Addendum. We tell each Customer's administrator in the Services at least thirty (30) days before a new one begins.
| Provider | What it does | Where |
|---|---|---|
| Hosting provider - named here before any Customer Data is placed with it | Hosts the Services and their database, files and backups. | Named with the provider |
| Resend, Inc. | Delivers the emails the Services send - sign-in links and codes, notices, and reports a Customer chooses to mail. | United States |
| Google LLC - Firebase Cloud Messaging | Delivers notifications to the mobile app, once the app is linked to an account. A notification carries its title and short text; a notification for an invited party names only the company. | United States and worldwide |
| Anthropic, PBC | Language model behind the artificial intelligence features - only for a Customer whose administrator has switched them on, and only where the platform has chosen this provider for that Customer. The names of individuals are replaced before sending where the feature allows; the data is not used to train models. | United States |
| Google LLC - Google Translate | Machine translation of a letter or message, only when a reader asks to read it in another language. The translation is shown, never stored on the record. | United States and worldwide |
| Digital India Bhashini Division, Ministry of Electronics and Information Technology, Government of India | Machine translation into and out of Indian languages, only when a reader asks for it and the platform has turned this service on. | India |
A provider named with the words "only for a company that chooses to send through the platform's own account" processes a Customer's tax, e-invoicing or certification documents only where that Customer chooses to send them through the account the platform holds with that provider, instead of its own.
2.Providers We Use For Our Own Business
| Provider | What it does | Where |
|---|---|---|
| Razorpay Software Private Limited | Processes the payments Customers make to us for PlantX by card, UPI or net banking. Card numbers and bank credentials are entered at Razorpay and are not received by us. | India |
3.Services A Customer Connects Itself
A Customer may connect PlantX to services it chooses and engages itself - its banks, tax and customs authorities' systems, e-invoicing networks, accounting systems, payment gateways, cloud drives, mailboxes or its own language model. Those providers are not our subprocessors: the Customer sends its data to them under its own agreements with them, and we act only as the Customer configured.